FAQ

You can make a Click & Collect purchase direct from the Bisley workwear website, if you want to see any of our product in store, you can visit one of our stockists.

For a list of Bisley Workwear Stockists, CLICK HERE!

As a general rule of thumb, our safety wear and workwear are true to Australian sizing standards. We recommend double checking our in-depth SIZE CHART for exact measurements and explanations about the type of fit a style may have.

We try as hard as possible to ensure all products featured on our website are true to colour, style and design. Texture may not always be fully visible with digital photography - but not to worry, we've made sure it's the most comfortable workwear around.

Please note that the colouring for all Hi Vis Safety Wear is compliant with Australian Workwear Standard.

Our Bisley Warehouse team works as hard as possible to have all Click & Collect orders dispatched as quickly as possible, generally dispatching within the next working day. During peak periods, please allow up to 5 working days for your order to be dispatched.

You sure will! After your order has been processed it takes up to 24hours from dispatching to begin receiving text notifications from Australia post. As soon as your order has arrived at your desired workwear store you will receive an email notification alerting you of its arrival.

Once your order has been processed and you have received an order confirmation email, please allow 24 hours for your Australia Post tracking notifications to come through via text.

Our warehouse works extremely hard to ensure that all Click & Collect orders are picked, packed, and dispatched as soon as possible. After an email order confirmation has been received, we are unable to cancel orders. The good news is that we offer FREE RETURNS! Sending back your unwanted order is on us!

Goods that have been lost in transit are eligible for a full refund. Simply email our customer service team at: orders@bisley.com.au or via phone at: 1300 247 539

We accept items that are in their original condition (tags attached, unworn, unwashed, no markings). We will provide you with a refund upon your parcel's arrival. Please note we do not accept sale items. For our full returns policy CLICK HERE!

After you have received your free postage label and dropped your parcel of at your local post office to be returned, please monitor your parcels tracking status.

Once your return has arrived back at our Bisley Warehouse, our team will assess the parcel and return as required. Please allow up to 7 working days for your return to be fully processed.

We sure do! For all returns claims, CLICK HERE!

Your refund will be processed back onto the original form of payment.

We only offer exchanges for approved faulty items. To apply for a faulty exchange, CLICK HERE!

If you're after a change of size, colour, or style we recommend returning your Click & collect and repurchasing your desired workwear.

If you suspect your item has arrived faulty, please contact our customer service team at: orders@bisley.com.au You will need to attach photo proof of your product in its original condition and the area of the perceived fault. Our team will respond to your claim within 3 business days.

Unfortunately not, all discontinued items are ineligible for refunds or exchanges.

Unfortunately not, we only accept returns from Click & Collect orders purchased directly through www.bisleyworkwear.com.au

For all Bisley workwear purchased in store or online through one of our stockists, please inquire directly with them for their full returns policy.